Terms of Service

1. Booking & Confirmation

All bookings are subject to availability. A booking is confirmed only upon receipt of 50% advance payment of the total booking amount. The balance payment is due at the time of check-in. Bookings made without advance payment will not be held.

2. Check-in & Check-out

• Check-in time: 2:00 PM
• Check-out time: 11:00 AM
• Early check-in and late check-out are subject to availability and may incur additional charges.

3. Cancellation Policy

• More than 14 days before check-in: Full refund
• 7–14 days before check-in: 50% retention
• 3–7 days before check-in: 75% retention
• Within 3 days or No Show: 100% retention (no refund)

In the event of road closures due to weather conditions or natural disasters beyond our control, we will offer a full refund or rescheduling at no extra charge.

4. Child Policy

• Children below 5 years of age stay complimentary when sharing a bed with parents.
• An extra bed is mandatory for children above 10 years and adults.
• Extra bed charges apply as per the prevailing rate plan.

5. Guest Conduct

Guests are expected to respect the property, staff, and the natural environment. Any damage to property caused by guests will be charged accordingly. We reserve the right to ask guests to vacate the premises without refund in case of misconduct.

6. Liability

The Hermitage Lahaul is not liable for loss, theft, or damage to guests' personal belongings. Guests undertake outdoor activities at their own risk. We strongly recommend travel insurance for all guests visiting the Himalayan region.

7. Force Majeure

We shall not be held liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, road blockages, government orders, or extreme weather conditions common to the Himalayan region.

8. Contact Us

For any queries regarding these terms, please contact us: